We are a small company with a diverse product catalog, so it takes a long time for us to manufacture new batches. Please sign up for our email newsletter and follow our Instagram to receive news and updates about upcoming batches. And be sure to check with our worldwide network of dealers.

If we have not provided a specific preorder window, we do our best to ship new orders within one week of purchase.

Yes. You can select USPS or UPS at checkout. We insure all shipments for their full retail value. If you would like to avoid shipping and import duties, please check with our international dealers. Please note that all international customers are responsible for all applicable import duties. These are out of our control. We will not declare a lower value. Skirting customs laws can result in your pedal being returned or permanently lost.

All Electronic Audio Experiments products may be returned within 14 days for a refund minus a 10% restocking fee.

If you are not satisfied with your purchase, please contact us via email within 14 business days of receiving your order. Only the original customer may initiate the return process. Returned goods must be in new condition and in the original packaging. The customer is responsible for return shipping costs.

Once the returned goods are safely in our possession, we will process the refund via the original payment method within 3-5 business days. The restocking fee will be deducted from the refund. We reserve the right to charge additional fees in the event of wear/tear or abuse.

Please note that the following products are exempt from this policy:

1. Any unit sold with the B STOCK/BLEM classification

2. Any unit with a handmade finish such as acid etching

Pedals under warranty (see below) will be repaired for no charge. If you are located in the US we can send you a return label; if you are located outside the US we can reimburse you for shipping or arrange a local repair.

In the event of a non-warranty repair, the customer is responsible for shipping the pedal to us. In addition, we will invoice for the cost of parts, labor ($30/hour bench fee), and return shipping.

To initiate the repair process, please fill out the repair form here.

We stand proudly by the quality of our products. All of our pedals carry a lifetime warranty for materials and workmanship tied to the original owner. We are happy to cover manufacturing defects as well as mechanical or electrical failure during normal use, which is determined at our discretion. All we ask is that you mail the pedal to us, and we will happily take care of the rest. If a pedal is found to be defective within 30 days of arrival, we can provide a return shipping label.

Our warranty does not cover the following:

1. Cosmetic damage (if you don’t scratch it, are you even playing it?)

2. Environmental or liquid damage (if you dump a beer in your pedal, I have to wear gloves and I hate wearing gloves)

3. Heavy impacts (if you drop a road case on it, that’s on you)

4. Unsanctioned modification or repair work

5. Use of an incorrect power supply (over-voltage or reverse polarity - though we have substantial protection measures against both)

6. Any forms of misuse and abuse by the end user

Non-warranty repairs are billed at $30/hour plus parts and return shipping.